Cancellations Policy:
- Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
- Once your order has been shipped, it can no longer be cancelled immediately. please return it back once it arrive to you. and we will refund to you after we get it.
Return Policy:
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that is your order.
If you are returning or exchanging the goods, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
The products are fine, but I changed my mind:
Products with no quality-related issues can be returned within 3 days of receiving your order. we will refund to you once we get the returning parcel.
Defective, Damaged or Misshipped Items:
You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier. and then please send us the photos and the “proof of Damage”. we will send a new one to you or refund to you.
Return Process:
1) Submit a return request to Customer Service within 48 hours after you receive your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3) Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.
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